House regulations Schladming

House policy

Welcome to SissiPark!

Check in / Check out

Check in is available from 4 p.m. On the day of your departure, please leave the apartment until 10:00 a.m.

Reception

Opening hours: 8:00 – 10:00 / 16:00 – 18:00
Phone: 0043 699 1929 8524

Smoking

We would like to kindly inform you that our apartments are non-smoking! For smoking, please use the outdoor areas (balcony, yard etc.). Ashtrays can be found on the balcony and at the restaurant.

Noise policy

Please be considerate and keep noise to minimum level between 10:00 p.m - 6.00 a.m.

Credit cards

MasterCard, Visa

Wifi

Password: sissihaus

Maintenance

In case of any malfunction in the apartment, please contact the reception immediately. We do not accept subsequent complaint!

Smoke detectors

Smoke detectors are located within the apartments, which are connected to the local fire department. If the alarm is activated, the fire-brigade iwill be notified automatically and will arrive on the spot in a few minutes. Please be aware that we are unable to cancel the service delivery. In case of false alarm, the guest will be charged with 400 EUR.

Sauna usage

While using the sauna, at least another adult has to be present in the apartment in case of an emergency. The alarm signals in the apartment and at the reception as well. Please use it only in case of an emergency!

Do not cover the sauna stove or put any inflammable items close to it.

In case of fire, call 122!

Parking

Free parking spots are available in front of the building. If the parking lot is full, you can find free additional spaces 100 meters from SissiPark.
You can request a parking pass at the reception.

Locks

Our locks are operated with plastic cards. The same card can be used for: the apartment, main door, side entrance, storage room, garage. Hold the card 1-2 cm away from the lock. If the green light flashes, you can open and close the lock for 10 sec. If the light is red, the card will not open the given lock. For closing the lock, you also have to turn the knob after pulling the door.
In case of losing the card, you will be charged with 4 EUR.

Deposit

The deposit must be paid in cash at your arrival and will be refunded on the day of your departure. If the apartment is not in orderly condition, we are allowed to hold back 50% of the deposit.
Orderly conditions: trash is collected, complete and faultless equipments, used cutlery is placed in the dishwasher, kitchen equipments and electronics are clean etc.).

Electricity

There is a grey box in every apartment near the door where you have to insert the card in order to activate electricity. After withdrawing the card, electricity will still work until 5-10 sec. The dishwasher and the fridge are operated on a separate system.

Ski storage

There are two storage room for skiboots located on the first floor. You can access the rooms from the ground floor, thru the long corridor. They are located directly at the ski lope entrance. Skiboxes can be found outside.

Recycling

Please take care for selective waste collection. The waste storage is next to the main entrance.

Color codes:

  • black container – mixed
  • brown container – bio waste
  • yellow bag – plastic, foil, aluminium
  • green container – paper
  • green bin – glass

Please take care of tidiness!

Safe

Safes can be found in every apartment. On your departure, please leave the safe open.

TV

Apartments are equipped with smart TV.

Pets

Pets are not allowed in SissiPark.

Number of guests

The allowed maximum number of guests to stay in the apartment equals with the number of available beds. Prior consent from the host is needed for children under 3, who are sleeping in the same bed as their parents and considered as an additional guest.
The host is allowed to check the number of guest in the apartment without any prior notification. However it must not cause any harassment for the guest and must be carried out in compliance with privacy rights.

Responsibility

The host does not hold responsibility for any material damage or accidents resulting from improper use.
Damage due to improper use - caused directly by the guest - can be deducted from the deposit.
The host is not responsible personal values ​​left at SissiPark. Please use the in-room safe (please leave it open on departure).

Guests must follow staff requests, in particular for early morning and late evening (10:00 p.m - 6:00 a.m) noise policy.

Early check in, late check out

For guests who would already like to ski on the first day, but do not want to get changed in the ski storage room or take a shower conveniently and get ready after skiing on the last day, we recommend our early check-in and late check-out possibilities. Avoid any inconvenience and ask for an early check-in or late check-out for a surcharge!

  • Can only be asked for and guaranteed, if on there is no previous or subsequent booking on the day of arrival/departure
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  • Early check can be requested on the the afternoon a day prior to arrival, late check-out is requestable on the afternoon of the day prior to departure
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  • Earliest arrival is 8 am, latest departure is 6 pm in case of confirmed early check-in/late check-out
  • Those guests who did not request an early check-in, but happen to arrive before 4 pm as shown on the voucher, have the possibility to occupy the apartment against the surcharges shown above (if the apartment is read by the time of arrival)
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prices:

  • studio plus € 60
  • midi € 70
  • grand € 100
  • extra € 135
  • premium € 170

Leaving the apartment

A fee must be paid if the apartment is not left in order:

  • If you have agreed at the booking to leave the apartment in order, but our colleagues find it otherwise during the on-site check-out, you will be charged.
  • If you haven't agreed at the booking to leave the apartment in order, an extra cleaning fee will be included in the prepaid amount.

The apartment is in order when: dirty kitchen supplies and cutlery are in the dishwasher, waste is collected at the selective bins etc.

Extra cleaning fee:

  • studio plus € 30
  • midi € 35
  • grand € 45
  • extra € 55
  • premium € 60